Privacy Policy

This Privacy Policy describes how Four Corner Media Corp and its affiliates (“we,” “us,” or “our”) collect, use, and share information about visitors to www.fourcornerhome.com and our affiliated websites (the “Sites”). Terms used here have the meanings given in our Terms and Conditions unless defined otherwise. By using the Sites, you agree to the practices described below.

What We Collect

We collect the information you provide when you request a quote, estimate, or other service through the Sites — typically your name, address, email, phone number, and details about your project. Choosing not to provide certain information may limit what the Sites can do for you. We may also receive information about you from third-party sources, such as social platforms you use to reach the Sites, and combine it with what you provide.

Our servers and partners also collect technical information automatically: browser type and settings, referring pages, visit dates and times, IP address, device type, screen resolution, and operating system. Cookies and similar identifiers let us recognize your browser, remember your session, personalize your experience, and understand how the Sites are used; some of these identifiers may be associated with your profile so that offers and advertising can be made more relevant to you. Certain features depend on cookies, so declining them in your browser or device settings may limit functionality.

How We Use It

• To connect you with third-party home service partners whose products and services match your request;
• To respond to your inquiries and fulfill your requests;
• To market our offerings, and those of third-party partners, that may interest you;
• To develop new offerings and improve the Sites and our business operations;
• To analyze usage in aggregated, anonymized form for analytics and demographic purposes;
• To honor your privacy choices — including maintaining a “do not sell” suppression list of opted-out contacts so that, once you opt out, your information is not sold or shared across our Sites.

We may contact you directly when needed. With your consent, automated analysis of the data we collect, including profiling, may be used to tailor what we show or send you.

Where the law requires a legal basis, we process your information based on your consent for specific activities, or on our legitimate interests — such as analytics, fraud prevention, improving the Sites and our business, and direct marketing.

Who We Share It With

• With third-party home service partners, lead marketplaces, partner networks, and marketing companies so they can contact you about your request and related home-service offers (see our Terms and Conditions for the consent you give when submitting a form);
• With affiliated companies for business purposes;
• With service providers who support us in areas such as hosting, IT, and data analytics;
• With relevant third parties in a business transition such as a sale, merger, or bankruptcy;
• As required for legal and safety reasons: to comply with legal obligations and lawful government requests, satisfy national security or law-enforcement requirements, enforce our Terms and this Policy, protect the security of our operations, or defend our rights, privacy, safety, or property and those of others.

Advertising and Measurement

We and our advertising partners use cookies and similar technologies to measure the performance of our advertising and email campaigns. Advertising and analytics platforms we work with — including Google, Microsoft, and OpenAI (ChatGPT) advertising services — may set identifiers or receive limited information about your visit and the actions you take on the Sites — such as the fact that a quote request occurred, together with contact details in a protected, encoded form and general technical and location information — so they can attribute Site activity to their advertisements. You can limit some of this tracking through your browser and device settings and through the platforms’ own ad-settings pages, and you can opt out of future sales or sharing of your information via our Do Not Sell My Personal Information page.

Other Sites and Services We Use

The Sites may link to websites owned and operated by third parties. Those sites have their own privacy policies, which we do not control and are not responsible for; anything you do there is governed by their policies.

The Sites also embed services from third-party providers that may receive information about you in the course of operating the Sites:

• Google — mapping and address-completion features on our forms, subject to Google’s privacy policy;
• Consent-verification services — independently document your quote-form submission to certify the consent you provide when submitting a request;
• Analytics and testing providers — measure site performance and test variations of our pages to improve your experience;
• Geolocation services — provide approximate location information (such as city and postal code) that helps us show locally relevant content; location information may also be used as described elsewhere in this Policy, for example when you submit a quote request.

These providers process such information in order to deliver their services to us; where they act as our service providers, they are contractually limited in how they may use it.

How We Protect Information

We use physical, technical, and administrative safeguards to protect the information collected through the Sites. No method of transmission or storage is completely secure, however — if you believe your interactions with us are no longer secure, notify us immediately at john@fourcornerhome.com.

No Users Under 18

The Sites are not intended for minors, and we do not knowingly collect, use, or share personal information from anyone under 18. If we learn we have inadvertently collected such information, we will promptly delete it.

Your California Rights (CCPA)

This section applies to California residents under the California Consumer Privacy Act (CCPA); terms used here carry their CCPA meanings. In the preceding twelve months, the Sites have collected these categories of personal information: identifiers (such as name, email, and IP address); customer-records information (such as name, address, and telephone number); commercial information (such as services considered or requested); internet and network activity (such as browsing and interaction with the Sites and our ads); geolocation data; and audio or similar sensory data. We do not collect protected classification characteristics, biometric information, professional or employment information, or non-public education records. Personal information does not include publicly available government records, de-identified or aggregated data, or information covered by sector-specific laws such as HIPAA, the FCRA, or the GLBA.

We obtain personal information directly from you (for example, forms you complete) and indirectly from you (for example, observing your activity on the Sites and interactions with our advertisers). We use and disclose it for the business purposes described in this Policy, and we may disclose or sell it to third parties subject to your right to opt out. When we disclose personal information for a business purpose, the recipient is contractually required to keep it confidential and use it only to perform the contract.

Your CCPA rights:

• Right to know and data portability — you may request, up to twice in a 12-month period, that we disclose the categories and specific pieces of personal information we collected about you, our sources, our purposes, and the categories of third parties with whom it was shared or to whom it was sold.
• Right to deletion — you may request that we delete personal information we collected from you, subject to the CCPA’s exceptions (for example, completing a transaction you requested, security and fraud prevention, debugging, legal compliance, and compatible internal uses).
• Right to opt out of sales — if you are 16 or older, you may direct us not to sell your personal information at any time via our Do Not Sell My Personal Information page. We do not knowingly sell the personal information of consumers under 16 without the affirmative authorization the CCPA requires. If you opt out, we will not ask you to reauthorize sales for at least twelve months, though you may opt back in at any time. Information you provide in an opt-out request is used only to review and honor that request, including keeping your contact details on our suppression list so the opt-out stays in effect. Opt-outs are prospective: they stop future sales and sharing of your personal information, but they do not retract information that was already shared with or sold to recipients before your request took effect — those recipients handle information under their own privacy policies, and you may contact them directly regarding information they hold.
• Right to non-discrimination — we will not deny you services, charge different prices, or provide a different level of service because you exercised your CCPA rights. We may offer CCPA-permitted financial incentives; participation always requires your prior opt-in consent, which you may revoke at any time.

To exercise access, portability, or deletion rights, submit a verifiable consumer request by sending us a message through the Sites. Requests submitted through our privacy request form are verified by confirming that you control the email address involved: we send a confirmation link to that address, and your request is processed once you confirm through it — so please submit an email address you can access. Only you, or an agent registered with the California Secretary of State whom you authorize, may make a request on your behalf; you may also make one for your minor child. Any request must give us enough information to verify your identity and describe what you are asking with enough detail to respond; we can only use that information to verify the request. We aim to respond within 45 days and will notify you in writing if we need up to 90, our response covers the preceding 12 months, and we do not charge a fee unless a request is excessive, repetitive, or manifestly unfounded — in which case we will explain why and provide a cost estimate first. California’s “Shine the Light” law (Civil Code § 1798.83) also lets California residents request certain information about our disclosure of personal information to third parties for their direct-marketing purposes; send us a message through the Sites to make such a request.

Rights in Other States

Residents of other states with comprehensive privacy laws may have similar rights, including the right to access, correct, or delete personal information and to opt out of its sale or of targeted advertising. You may exercise these rights through our Do Not Sell My Personal Information page or by contacting us at john@fourcornerhome.com.

European Union Visitors (GDPR)

Four Corner Media Corp is the data controller of personal data collected through the Sites. We process personal data only where the law allows: to perform a contract with you, for legitimate interests not overridden by your rights, with your consent, or to comply with a legal obligation. If we need personal data to perform a contract and you do not provide it, we may be unable to provide services. Where processing relies on consent, you may withdraw it at any time by contacting john@fourcornerhome.com.

Under the GDPR, you have the rights of access, rectification, restriction of processing, erasure (“right to be forgotten”), data portability, and objection to certain processing, including direct marketing and profiling. We may transfer personal data from the EU to the United States and other countries that the European Commission has not deemed to provide adequate protection; any such transfer to a processor will comply with GDPR requirements. If you have a complaint about our privacy practices, you may contact your local Supervisory Authority at any time — though we would appreciate the chance to address your concerns first at john@fourcornerhome.com.

Updates to This Policy

We may update this Privacy Policy from time to time and will post the revised version here. Continuing to use the Sites after changes are posted means you accept the updated Policy.

Contact and Complaints

For purposes of this Policy, “you” means the person using the Sites or the services offered through them, and “we” includes Four Corner Media Corp and its affiliates as the parties responsible for managing jointly used information. You may direct feedback about this Policy or our practices to us at john@fourcornerhome.com, or to the applicable supervisory authority where you live — for U.S. residents, the Federal Trade Commission and/or your state Attorney General; for non-U.S. residents, your country’s Data Protection Authority.